Terms of service

Effective Date: 20 Jan, 2025

Welcome to taajewelry! By accessing or using our website (taajewelry.com) or sales channels and purchasing our products, you agree to be bound by the following Terms of Service. If you do not agree to these terms, please refrain from using our services.

1. General Terms

1.1. These Terms of Service govern your use of taajewelry’s website and any purchases made through it.
1.2. By using this website, you confirm that you are at least 18 years old or have parental/guardian consent.
1.3. We reserve the right to update, change, or replace any part of these terms at our sole discretion without prior notice. Changes will be effective immediately upon posting on the website.
1.4. Your continued use of the website constitutes acceptance of the updated terms.

2. Products and Services

2.1. taajewelry specializes in handcrafted and custom jewelry.
2.2. Due to the handcrafted nature of the products, minor variations in size, color, or design from the displayed images may occur. Such variations are not considered defects.
2.3. We reserve the right to modify or discontinue any product or service at any time without notice.

3. Pricing and Payment

3.1. All prices are listed in JOD, exclusive of taxes, duties, and shipping fees, which are calculated at checkout.
3.2. Customers are responsible for any additional customs duties, taxes, or fees imposed by their respective countries.
3.3. Payment must be made in full at the time of purchase using the payment methods available on the website.

4. Shipping and Delivery

4.1. Orders are shipped from Jordan and delivered internationally via DHL.
4.2. Delivery times are estimates and may vary due to factors beyond our control, such as customs delays or unforeseen circumstances.
4.3. Customers are responsible for providing accurate and complete shipping information. taajewelry is not liable for lost or undelivered packages resulting from incorrect addresses provided by the customer.

5. No Refund or Return Policy

5.1. All sales are final. We do not accept returns, refunds, or exchanges for any reason, including dissatisfaction with the product, change of mind, or incorrect orders placed by the customer.
5.2. Exceptions to this policy are made only in cases where the item arrives damaged or defective. In such cases:

  • Customers must notify us within 7 days of delivery with photographic evidence of the damage or defect.
  • We will assess the claim and, if approved, provide a replacement or repair at our discretion.
    5.3. Customers acknowledge and accept this policy at the time of purchase.

6. Limitation of Liability

6.1. taajewelry is not liable for:

  • Any indirect, incidental, or consequential damages resulting from the use of our website or products.
  • Shipping delays, customs-related issues, or lost packages due to incorrect information provided by the customer.
  • Allergic reactions or sensitivities to materials used in our jewelry.
    6.2. To the maximum extent permitted by law, our liability is limited to the original purchase price of the product.

7. Intellectual Property

7.1. All content on the website, including text, images, logos, and designs, is the intellectual property of taajewelry and is protected by copyright and trademark laws.
7.2. You may not reproduce, distribute, or use any content from the website without our explicit written consent.

8. Governing Law

8.1. These Terms of Service are governed by the laws of the Hashemite Kingdom of Jordan.
8.2. Any disputes arising from these terms will be resolved exclusively in the courts of Jordan.

9. Customer Responsibility

9.1. By using our website and purchasing our products, you confirm that:

  • You have read and agreed to these Terms of Service.
  • You accept full responsibility for the accuracy of the information you provide during checkout.
    9.2. You agree to indemnify and hold taajewelry and its staff harmless from any claims, damages, or liabilities arising from your misuse of the website or non-compliance with these terms.

10. Contact Information

For inquiries or assistance, please contact us at the info provided in the footer.

By accessing taajewelry and making a purchase, you acknowledge that you have read, understood, and agreed to these Terms of Service.