Shipping policy
Effective Date: 1 Jan, 2024
At taajewelry, we are committed to delivering your handcrafted jewelry safely and efficiently. Please read our Shipping Policy carefully to understand the terms and conditions of our delivery process.
1. Delivery Timelines
1.1. Within Jordan:
- Orders are delivered within 3-5 working days from the date of dispatch.
1.2. Worldwide Delivery:
- Orders are delivered within 5-7 working days from the date of dispatch.
- International shipping is handled in partnership with DHL Express for secure and timely delivery.
2. Shipping Costs
2.1. Shipping fees are calculated at checkout and depend on the destination and order size.
2.2. Customers are responsible for any additional customs duties, taxes, or fees imposed by their respective countries.
3. Order Processing
3.1. Orders are processed within 1-2 working days after payment confirmation.
3.2. Orders placed on weekends or public holidays will be processed on the next business day.
4. Tracking Your Order
4.1. Once your order is dispatched, you will receive a confirmation email with a tracking number to monitor the shipment’s progress.
4.2. For international orders, tracking is provided by DHL Express.
5. Address Accuracy
5.1. Customers are responsible for providing accurate and complete shipping information at checkout.
5.2. taajewelry is not liable for delays, lost packages, or additional shipping costs resulting from incorrect addresses provided by the customer.
6. Customs and Import Duties
6.1. For international orders, the recipient is responsible for all customs duties, taxes, and fees imposed by the destination country.
6.2. Delays caused by customs are beyond our control, and we are not liable for any resulting inconvenience.
7. Lost or Delayed Shipments
7.1. If your shipment is delayed or lost, please contact us at the info provided on the footer.
7.2. While we will assist in locating your package, responsibility for lost or delayed shipments rests with the shipping carrier once the order has been dispatched.
8. Delivery Confirmation
8.1. A signature may be required upon delivery for certain orders to ensure safe receipt.
8.2. If you are unavailable at the delivery address, the carrier may leave a notice for redelivery or collection from a local office.
9. Non-Delivery Claims
9.1. Claims for non-delivery must be submitted within 7 days of the estimated delivery date.
9.2. Please email us with your order number and details of the issue.
10. Contact Information
For any questions or assistance regarding shipping, please contact us.
By placing an order with taajewelry, you agree to this Shipping Policy and acknowledge the associated terms.